Frequently Asked Questions

Q. Why we choose Dubai Shop And Ship?

We provide you the platform to buy the product for personal use or for reselling on different offline or online e-commerce platform like Facebook, Instagram, own online store, and other online portals. We always try to give the best quality products at the best price so you can sell products on a good margin. We not only help you with the products but we also guide you to how you can grow and start your e-commerce business. When you become business partners with us we help you in every aspect where we can help you to run your business.

Q. What types of products Dubai Shop And Ship provide?

We have a wide range of products in many categories, we only choose the top-selling products for you that are high in demand. The price which we have mentioned on our portals are the only wholesale prices.

Q. What is Dropshipping?

Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer. As a result, the merchant never sees or handles the product.

Q. How Does Dropshipping Work?

When a seller sells the products on various platform and the product is shipped directly by the supplier without the seller coming in direct contact with the physical product, this process is known as Dropshipping and the seller is called Drop Shipper.

Steps of Dropshipping

  1. The Drop shipper posts/lists the products in their store which may be in a marketplace or their own website.
  2. Customer will place the order and pay them the amount asked by the Drop Shipper.
  3. Drop shipper will place the order to the supplier and pay the amount asked by the supplier
  4. Supplier will ship the product directly to the customer at given address by the drop shipper

Q. Is it necessary to have an account with Dubai Shop And Ship ?

Yes, it is mandatory to have a Registered Account with us. You will be able to place the order only if you are an account holder with us. This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.

Q. Do I need to buy the products before I sell them?

You’ll need minimal initial funds when you’re starting your own dropshipping business with Dubai Shop And Ship. You don’t need to buy any products before selling them. Only after you get order and you get paid for the item you have listed on your site or a marketplace, you can place the order for the same item with us and pay us our discounted price.

Q. Can I sell your products on other websites like E-bay, Amazon, Google Base, etc?

Currently we do not supports Amazon, Flipkart, Snapdeal, Club Factory, First Cry, Hopscotch Marketplaces. We will soon Start these services. Whereas you can sell products on your own website, social medias.

Q. Shipping & Delivery Time

The distribution center of our products is in Kampala & whole Uganda. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. Dubai Shop And Ship is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. After dispatch, it may take maximum 7-15 days for delivery of order depending on customer’s postcodes.

Q. Can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. It is recommended to please notify as early as possible and we shall do our best to help.

Q. How can I track an order?

You will receive an email with the tracking number once your order leaves the warehouse. The handling time for an order would be maximum 3-5 working days unless communicated otherwise.

Q. Do you ship to international address?

Currently, we only ship within Uganda.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

We provide Free Shipping on or order above Ugx 10,0000/-  though it depends across Uganda and rest will charge as standard shipping rates, if it is COD, you need to pay Ugx 25000 or 2.5% extra.

Q. Does Dubai Shop And Ship provide COD or Prepay only for dropshipping orders?

Yes, we provide COD services to your customers. However, please be noted that we accept only pre-pay orders from you.

That is, if you get an order at COD, you’ll place order with Dubai Shop And Ship in prepaid. We’ll deliver it in COD (at the retail price you sold) to your buyer and settle the entire amount to you once received from the courier company. There would not be any deductions.

Q. How long does it take to receive COD Settlements?

It can take Upto 20 days to settle your COD orders. This is an industry norm for COD settlements.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. Can I change the delivery date for my order?

You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

Q. How to reduce RTO in shipping?

  1. Contact Information – Please make sure you fill the correct and complete address with landmark while filling the customer’s address. The same goes for his/her contact number.
  2. Fake Orders – You can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
  3. NDR – Take action on NDR in time.

Q. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can drop an email at, we will ship a new order to customer once we receive a confirmation from our courier partner.

Q. Your customer hasn’t received his product/shipment/order. What should you do for dropshipping orders?

The distribution center of our products is in Mumbai & in Jhansi. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. Dubai shop and ship is working with multiple carrier partners to make sure that your customer receives their item safely and speedy. After dispatch, it may take maximum 7-10 days for delivery of order depending on customer’s postcode.

In case your customer has still not received the order within the above mentioned time, it may be due to incorrect address/phone number or other reasons. We request you to kindly verify the customer details with us.

Q. What do you mean by the expected delivery date in the tracking link?

The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.

Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?

When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.

Reasons for undelivered shipment:

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer
  • Customer refused delivery
  • Door/premises/office closed

Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Q. What is RTO? What are the possible reasons behind RTO?

Your shipment Is updated as RTO (Return to Origin) initiated when the courier executive couldn’t deliver your shipment to the end buyer. In this case, they mark the shipment RTO and sent it back to the original pickup address.

Q. What is RTO Initiated and Delivered?

RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to the origin or the shipper’s address.

Q. How to contact Dubai Shop And Ship?

You can mail us at or you can reach us from here.